Frequently Asked Questions
Q: How large will Beam scale?
A: The theoretical limits to Beam's size are a function of the
limitations of the machines themselves. Beam's scaling plan
was designed by hardware architects that provided us a growth path
that can accommodate literally thousands of employees at a time.
Q: We use a lot of outsource partners to
handle our pre-legal collection activities. Will Beam be
helpful in managing my work?
A: One of the core pieces in Beam is the ability to utilize a
growing universe of outsource partners through an almost transparent
mechanism. Beam was designed to work with other organizations
in and out of Beam, but the greatest realization of a savings in
time and work is when two firms begin to do business on the
platform. In such cases, one, ten or thousands of accounts are
outsourced in literally a few seconds.
Q: Are there any surcharges that apply
when I upload all of my legacy accounts?
A: None whatsoever. We welcome the opportunity to host as much
or all of your business as you wish. All charges to your
organization are based upon User Seats per Month.
Q: Will Beam permit creditors to
interface with agencies better?
A: Tremendously so! Beam uses special communication protocols
to manage, place and even sell your accounts after a period of time.
What is more important, we think, is the growing network of
collection organizations that you can use in broad strategies that
are true "fire-and-forget" configurations. Watch accounts get
recalled automatically. Get real-time reports. Measure
unit yields and obtain a uniform objective effectiveness report on
each agency. If you sell your accounts, Beam handles the
post-sale support for each sale as well.
Q: Will Beam handle the financial
dealings with our financial partners?
A: Yes. At the heart of Beam is a full G/L system that was
designed to manage the sometimes complex postings that must happen
with incentivized financial arrangements. Integrated views
permit direct reporting to investors in real time through the use of
special business objects that manage each transaction.
Q: What security does Beam provide?
A: Beam's hosted services provide a multi-layered approach to
security of data, and security of operations. Here are some
highlights: (1) Local equipment redundancy - if a hard disk fails, a
hot-standby database instantly replaces the bad drive, (2) Multiple
site hosting provides an alternative platform that is continually
backed up in the event of a catastrophic site failure, (3) Each
hosting facility is a secure location with 24/7/365 on-site
staffing/monitoring. Each site is a hardened facility
(reinforced iron cage embedded in walls, bulletproof glass, locked
access Keycard + bio-authentication), (4) Data rights/entitlements
management permit only the accounts a user should see.
